Terms and Conditions

Introduction
The following Terms and Conditions apply generally to all the products and packages sold by Holidayplanet Pty Ltd (The Company) trading as Holidayplanet, Cruiseplanet, Flightplanet and Seniorsplanet. Your payment to The Company confirms acceptance of these terms and conditions.

Responsibility
The products are sold by The Company as agents for AIRLINE AND WHOLESALE COMPANIES and other principals providing, inter alia, accommodation and transportation services. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and company terms and conditions. It is therefore important to note that all bookings made by The Company are subject to the terms and conditions imposed by airlines, coach operators, hoteliers and others providing services including, but not limited to, shipping, rail, car hire, ferry, tour and restaurant operators whose services are utilised by The Company, some of which limit or exclude liability in respect of insolvency, non operation, death, personal injury, delay and loss or damage to baggage.

Prices
All prices are in Australian Dollars ($) unless otherwise indicated. Price changes may occur by reason of matters outside our control which may increase the cost of the services which we arrange on your behalf. Such factors include adverse currency fluctuations, fuel costs, taxes and accommodation increases. The price is only guaranteed once paid for in full by you. No refunds will be made in respect of accommodation, meals, activities, transport or other services which are included in the tour price but, for whatever reason, are not utilized by you. Additional bookings will be subject to surcharge as appropriate. Rates are: per tour, per night, accommodation, per crossing ferries, per package; as appropriate to the particular product. Car rental is based on a 24 hour period commencing from the time of pick-up.

Price inclusions and exclusions
Items included in the prices or rates of the products are specified in each section. Unless specified prices do not include: meals other than as stated in itineraries; Government departure taxes; passport and visa charges; vaccination fees; airport taxes; all items of a personal nature such as telephone calls, beverages; laundry; excess baggage charges and gratuities; travel insurance and local city tourism taxes.

Availability
The products sold by The Company are subject to availability at the time of booking.

Cancellation or modification by us
Every effort will be made to operate all tours as advertised but it must be remembered that our tours are planned in advance and due to factors outside our control it may be necessary to use alternative accommodation and services in some instances. We therefore reserve the right to modify or cancel any tour, accommodation or arrangement at any time. We will notify you as soon as possible of any material changes. In the event of any material modification or cancellation we will, if possible, arrange on your behalf three alternatives:
•  Services of an equivalent or similar standard, if available;
•  Services of a lower standard together with a refund of the difference in price; or
•  Cancellation with a full refund of all money paid.

A material modification is one which has a serious effect on your tour and includes a change of departure date, departure point or airport, or change of departure time of more than twelve hours. A change of accommodation or transport style is not a material change. In the event that there are an insufficient number of bookings to provide a particular tour, we may cancel the tour no later than 30 days prior to the scheduled departure date, whereupon all money paid by you for your tour shall be refunded but no further compensation will be paid. You and The Company agree to release each other from any further obligations which would have been enforceable had the tour not been cancelled.

Cancellation of booking
If you request The Company to cancel your travel arrangements, our liability will be limited to a refund of all monies paid by you, less any of our cancellation service fees and, less charges that will be made by airlines, hotels, car hire companies, cruise companies, tour operators, and other suppliers. Cancellation fees normally range between 50% and 100% of the total cost, not including taxes/port fees. The Company’s cancellation fee is $250 per person and is separate from other Operators cancellation fees.

Changes in booking
Please note that many travel suppliers treat passenger name changes and itinerary alterations as a FULL CANCELLATION and as such these changes can incur full cancellation charges. All travel suppliers &/or wholesalers charge amendment and cancellation fees. Most airline changes and cancellations can be made through the applicable airline direct or through The Company. For Jetstar or any Low Cost Airline changes, clients must contact the airlines directly for changes. The minimum charge for International booking amendments is AUD$100.00per person and AUD$50.00 per person for domestic changes. These fees are in addition to any fees charged by the travel supplier/airline/wholesaler.

Flights
The timings shown on your ticket are subject to re-confirmation on both OUTBOUND and INBOUND journeys. Please contact the applicable Airline at least 72 hours before departure. The Company cannot accept responsibility for amended flight timings or numbers.

Flight connections
If you have purchased separate (multiple) tickets which mean you are transiting or connecting from one carrier to another or the same carrier, we cannot accept responsibility for any future schedule changes that may affect your connecting times. Please note that when booked on multiple airlines (and sometimes even on the same airline) you may need to check in your baggage with each airline at the transit point.

Frequent flyer customers
Please note if you are a frequent flyer member you should retain your air ticket and boarding pass as The Company cannot be held responsible for obtaining copies of your air ticket at any future date. It is your responsibility with your frequent flyer programme whether the booking class on your reservation is eligible for frequent flyer points.

Hotels
Please note that hotels and room types are listed as per your reservation. Please be aware that hotel grades and hotel standards do vary between countries. Any transfers, breakfasts or late checkouts that you have booked and prepaid will be shown on the statement. Please note: two star and budget hotels generally contain limited facilities and standards vary quite considerably across this hotel grade.

Air seats
Please note that infants under 2 years of age (international flights) and under 3 years of age (domestic flights) are not allocated a seat.

Travel Documents
Travel documents are not normally dispatched (mailed or emailed) to you until three weeks before departure. Please ensure that all details are correct on documentation, including spelling of all names being exactly as shown on your passport(s), dates are correct, visas have been obtained and passports have at least six months validity after your return arrival in Australia and minimum two blank pages. It is your responsibility to advise us of the correct information at the time of booking, as you will incur substantial costs to amend details at a later stage if the information you supplied was incorrect. Please ensure you carefully read your invoice and all other documents we send to you as soon as you receive them and contact us immediately if any information appears to be incorrect.

Passport and visas
Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re enter Australia. Certain countries require a visa for entry prior to arrival. You can obtain visa information by visiting www.visalink.com.au or by contacting the relevant consulate. Please ensure you are fully informed of their requirements as soon as you have made your reservation with our office, for example, previous criminal arrest or conviction may affect your entry to some countries, e.g. USA. If you are visiting or transiting through the USA, Australian passport holders do not require a Visa for stays up to 90 days for tourist purposes. All travelers to the USA must pre-register your intention to enter the USA at least 72 hours prior to your scheduled departure. Travellers who do not apply for and receive a formal travel authorisation ahead of their intended departure date will not be able to board a flight or ship to the USA. To apply online for a USA travel authorisation visit http://esta.cbp.dhs.gov/esta.
Entry to any country is at the discretion of relevant immigration authorities on arrival. Regardless of whether you possess a current visa, entry into a particular country can still depend solely on the discretion of the Immigration Official on arrival in that country. Under those circumstances The Company cannot be held responsible for a country refusing entry to any individual irrespective of that country's normal entry procedures. If you are in doubt it is your responsibility to contact the relevant government agency or consulate prior to your departure. It is essential we have sight of your passport as soon as possible to ensure the above regulations are fully complied with.

Travel information
The Australian Government through the Department of Foreign Affairs and Trade has an information website on travel advice for various destinations around the world. We recommend that you refer to www.dfat.gov.au/ or on (02) 6261 3305. This DFAT service will keep you updated on any new developments and offer you the most up to date advice.

Travel Insurance
We will do everything possible to ensure a safe and enjoyable trip. However, all travel involves some degree of risk and comprehensive travel insurance is mandatory for all travellers on our HolidayPlanet Escorted Tours and strongly recommended for all other holidays including domestic cruising. The Company provides access to booking our recommended Travel Insurance which is clearly shown on our Internet Sites. If you book with The Company and choose not to take out travel insurance, The Company will not be responsible for paying any extra costs or expenses you may incur. Travel Insurance should be taken out as soon as payment is made for your holiday including any deposits. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability. Evidence of such insurances should be provided on request. Insurance cover offered by credit card companies or reciprocal medical cover agreements is often not comprehensive.

Special requests

You must let us know at the time of making your booking if you have special requests or needs (such as ground floor accommodation, disability access or specific dietary requirements). We will try to meet any request you have, however, we cannot guarantee that we will be able to accommodate every person’s needs and we take no responsibility for those which we are unable to fulfill. If we reasonably feel we are unable to satisfactorily accommodate your particular needs, we reserve the right to decline the booking or ask for you to be accompanied by a person who is able to provide full assistance to you throughout your tour.

Vaccinations
Vaccinations are required for certain destinations. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic or visit www.travelvax.com.au before commencing your tour.

Deep vein thrombosis (DVT)
There has been recent publicity in the media regarding the possible connection between Deep Vein Thrombosis (DVT) and long distance travel. It is your responsibility to ensure that you are fit for travel. If you have a medical condition or physical disability which may be exacerbated by long distance travel or you have any concerns that you may be susceptible to developing DVT you should immediately contact your doctor. The Company will not be responsible for any illness or injury you may suffer relating to DVT as a result of undertaking your proposed travel arrangements.

Refunds/deposits
On all car rental bookings, the majority of charges are pre-payable in Australia or New Zealand. On collection of your car you will however be asked for a security deposit to the value of between $50 and $1000. This deposit can be paid by cash or the car rental operator may accept credit card imprint. If the deposit is lodged in cash, then the refund will be made to you direct by the car rental operator. If a credit card is used, a charge will be deducted to your account covering petrol and ancillary cost upon termination of your rental. For products such as Apartments and Campervans, you will be required to lodge a security bond to cover damage and other ancillary charges. Bonds will be returned to you direct by the operator upon termination of the rental. No refunds will be made for unused services where a client terminates the service after it has commenced regardless of reason. In the event of returning a car early the operator may provide you with a statement showing the amount of unused services. This figure is for domestic taxation purposes and does not mean a refund for the amount will be made. Where refunds for unused services are allowed (eg for go-as-you-please accommodation vouchers) a service fee will be charged against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation.

Conduct
When travelling on one of The Company’s escorted tours you must follow our instructions at all times and agree to indemnify us against any loss or injury suffered as a result of failing to comply with our instructions. You must conduct yourself in a proper manner so as to not to cause disturbance or offence to other travellers and you agree to take responsibility for any damage you cause to our or any third party’s property. We will not be responsible to you for any loss or damage sustained by you arising from or in relation to your contravention of any law of any place while on the tour. You indemnify us for all third party actions taken against us for loss or damage caused by you or arising from your participation on the tour.

Our role as an Agent
Certain third party-provided services (including third party-provided flights, coach and boat transport), hotel accommodation, meals, and certain sight-seeing activities are arranged by us in our capacity as agent only. Our obligation is to make bookings on your behalf for such services and to arrange relevant contracts between you and such service providers. We exercise care in the selection of reputable service providers but we have no control over, or liability for, the services provided by third parties. All bookings are made subject to the terms and conditions including conditions of carriage and limitations of liability imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in relation to such services are against the specific service provider and, except to the extent a problem is caused by fault on our part, not against us. You acknowledge that this clause shall apply to all third party-provided services not withstanding that our tour guide may accompany you during provision of such services.

Payments to the company
Prices are per person based on twin share. Due to dynamic pricing, prices are subject to change until paid in full. Full payment is required to secure your booking. Please note that in some cases suppliers may require a deposit higher than $250 per person. No bookings will be processed until a deposit is received. No liability will be accepted by The Company until payment is actually received by The Company. Any binding contract will only exist between you and The Company when final payment has been made and all tickets, coupons, exchange orders, vouchers and receipts have been issued to you. The Company cannot accept any responsibility for fraudulent use of a credit card. Payment received via Credit Cards will normally incur the following fees: Visa / MasterCard 1.9% and American Express / Diners 3%. Licence 9TA 1193.

Liability
Your booking is accepted on the understanding that you appreciate and assume the risks inherent in travel. These risks may be greater if your tour includes adventure activities or sports (such as kayaking, hiking or climbing). To the extent permitted by law, neither The Company nor any of its related bodies corporate, directors, shareholders, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by:

•  The acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no control (including but not limited to hotel, activity and vehicle operators); or
•  Any other event which is beyond our control, including acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labour activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft, cars or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
The Company accepts no liability for any loss or damage occasioned by the negligence of such principals and reserves the right to cancel or modify itineraries or bookings where circumstances require. The Company cannot accept any liability for the acts, omissions or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or other persons providing services in connection with your tour pursuant to a contract between themselves and you (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom The Company has no direct or exclusive control. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your tour. The Company reserves the right to decline acceptance of any individual on any tour.
Except in cases of death or bodily injury, our liability is limited in any event to a maximum value of the price of your tour. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such as under applicable consumer laws, our liability is limited to the remedies required of us under those laws. Subject to these terms and conditions (including ‘Our role as agent’), our liability to you for death or bodily injury, where such death or bodily injury is not caused by or contributed to by you, is limited in accordance with any applicable international conventions, including the Geneva Convention 1973 in respect of carriage by road and the Athens Convention 1974 in respect of carriage by sea.

Important Notes
The traveling times mentioned within this dossier are approximations only. These times will vary according to weather, road, traffic or any other prevailing conditions. The itinerary and supplementary information, as well as prices have been compiled in good faith and were accurate at time of writing. However it DOES NOT form part of a contract between the client and The Company act only as an agent on behalf of suppliers. We are not responsible if you enter a country and do not have the correct visa.

Feedback
If you’re not satisfied with any aspect of the services we have arranged on your behalf, you should report it to your tour guide so that immediate action can be taken to remedy the problem. Any feedback made to The Company following the conclusion of the tour should be made in writing within 14 days of completion of the tour. In the event that you do not notify us in writing within 14 days, our ability to investigate negative feedback may be prejudiced.

Privacy Policy
We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy, which is available online at holidayplanet.com.au. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. In particular, you agree that in certain circumstances we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers. These travel service providers will in most cases receive your personal information in the country in which they will provide a service to you or in which their business is based. We may also disclose your personal information to our overseas associated entities and to service providers. Generally, we will only disclose your personal information to these persons in connection with facilitation of your booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), we will use reasonable efforts to ensure the recipient’s compliance with relevant privacy laws; however, you acknowledge that we cannot control the privacy practices of the recipient and therefore will not be liable or accountable for how the recipient handles your personal information. We encourage you to review the privacy policies of any third party service provider whose services we arrange on your behalf. When used above, “disclose” includes ‘to transfer, share, send, or otherwise make available or accessible to another person or entity’.

 

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© 2016 HolidayPlanet Group trading as CruisePlanet ABN 96 095 933 869. Member of The Travel Compensation Fund and The Travel Industry Association AFTA.
Travel Agent Licence Number: 9TA 1193. A division of the ASX listed Australian Travel Group Limited ASX ATL